Question 1

How fast is delivery?

Accepted Answer

Orders dispatch within 24 hours on business days. Metros typically receive in 2–3 days, the rest of India in 4–6. You'll get tracking the moment your parcel is handed to the courier.

Question 2

Is shipping free?

Accepted Answer

Shipping is free on orders of ₹999 and above. Below that, a flat ₹99 applies — visible before you pay.

Question 3

What is the return policy?

Accepted Answer

Unopened products in original packaging can be returned within 7 days of delivery for a full refund. If anything arrives damaged, send us a photo within 48 hours and we'll replace it, no questions.

Question 4

Are the formulas really sulfate and paraben free?

Accepted Answer

Yes — every retail wash and masque is built on isethionate/glucoside cleansing bases with no added parabens, and the treatment line is certified 0% formaldehyde.

Question 5

Is Frenzy Follicles safe for colored hair?

Accepted Answer

All retail products are color-safe. Professional treatments are color-compatible too — Silk Nanoplastia can be performed the same week as color work.

Question 6

Who can buy professional products?

Accepted Answer

The professional line (Nanoplastia, Aqua Plex, backbar sizes) is available to verified salon accounts only. Register your salon, and once approved your team sees professional pricing across the site.

Question 7

How do I register my salon?

Accepted Answer

Create an account, then apply from the Salons page with your business details. Our team reviews applications within 2 business days; you'll be notified by email.

Question 8

Can I cancel or reschedule a booking?

Accepted Answer

Yes — manage appointments from your account up to 4 hours before the slot. The salon is notified instantly.

Questions, answered

Orders & Shipping

Returns

Products

Professional

Appointments

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